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FAQ
How are Products Made?
Do I have to place a large order?
Type of payment and billing procedure?
Shipping and shipping costs?
Availability of Products?
Guarantee and customer services?
Our Products are individually handcrafted by old world traditional craftsman here in Wisconsin. They are made of 3/4 inch select wood; no plywood, veneers, or stain is used, the natural wood is hand-rubbed with a natural oil finish.
No, you can order one urn, or as many as you want. There is no minimum order. You can order as needed, or order them for you own stock.
We except checks or money orders, but do not accept credit cards. Billing will be prepared separately from you order; as it will also be sent separately and is due within 30 days from the receipt of your order. There will be a $50.00 charge for returned checks.
Shipping costs are paid by the customer. We do ship UPS. If your order is received by 12:00 NOON CST, it will be shipped the same day, otherwise it will be shipped the next day and delivery can be expected within 3-5 work days. Overnight shipping is available upon request also at the customers expense. Shipping costs will be added to the bill.
All products are available in stock for immediate shipment. Any special orders will be ready within 7-14 days.
We fully guarantee the workmanship of our products 100%. We are available to answer all questions, and work with you at all times to guarantee complete customer satisfaction.